- You signup at Signup now for a cost of $5 a month to reserve your phone number.
- Then you can create a campaign and choose a keyword.
- Start sharing your keyword and assigned sms phone number on social media and through signage at your physical location if you have one.
- When people text the keyword you choose to your assigned sms phone number they will get a question: "How do you feel about FILL_IN_THE_BLANK?
Respond with 👍, 😐, or 👎"
When they respond with the emoji that represents their sentiment will will send them the feedback you choose for your campaign. You can tailor your sentiment responses when you setup the campaign.
- You are collecting your customer's phone number for followup via text message or phone call when they give feedback in a natural and unobtrusive way.
- Our software will let you reach out to people via text message for custom messages during the campaign.
- You can download the list of all responses to a spreadsheet at any time along with contact information.
- You can use our short code (5 digit phone number) for large campaigns or you can use your 10 digit sms phone number that is assigned when you open your account.
- Text messaging is fairly simple, customers don't have to learn any new app, download anything, or fill out a form. They can respond in a way they are already familiar with.
- It's lightweight. You aren't asking a bunch of in-depth questions that will scare customers off from giving feedback.
- Emojis are fun and we select emojis that are common to make sure they have the ability to respond easily.